The
Influence of Product Quality, Promotion, and Lifestyle on Metro Department
Store Pondok Indah Consumer Purchasing Decisions
Dhea
Khoyrunnisa1, Elwisam2, Kumba Digdowiseiso3*
Faculty
of Economics and Business, Universitas Nasional, Indonesia1,2,3
Email: dheakhoyrunnisa@gmail.com1, [email protected]2, [email protected]3*
Abstrak
This study
aims to analyze the Effect of Product Quality, Promotion, and Lifestyle, on the
Purchasing Decisions of Metro Department Store Pondok Indah Mall Consumers. This study used
primary data by distributing questionnaires as many as 100 respondents. Data
analysis using Multiple Linear Regression analysis. The results of the study
showed that the variables of Product Quality, Promotion, and Lifestyle had a
positive and significant effect on Purchasing Decisions.
Keywords:
Product
Quality, Promotions, Lifestyle, and Purchasing Decisions.
INTRODUCTION
Along with the times, fashion is not something
ordinary anymore for society. Fashion becomes an inseparable part of everyday
style, a person can show who he is with style. In addition, the products
marketed must have quality and not just ordinary products. Lifestyle demands on
the community are now increasing and prioritize the appearance that is as
attractive as possible.
Consumer needs for fashion products cause more
and more retail stores to emerge and they are competing to meet consumer needs.
That way the development of retail in the fashion sector causes increased
competition, so retailers are required to be more proactive and innovative in
the procurement of quality goods and promotions in order to gain a competitive
advantage in winning market share and high style needs for consumers.
The fashion business is endless, this may be
what keeps this business afloat and becomes a favorite business choice for
large and small scale businesses. This fashion business is no longer considered
a primary need but has become a secondary need even by certain circles of
fashion including tertiary needs such as socialites and celebrities. Fashion
trends that continue to develop and adjust to the era also affect the
increasingly rampant fashion business Irawan (2014). The following is data on
sales growth of Metro Department Store 2016 -2019:

(Source : Internal Company 2019)
Figure 1. Metro Pondok Indah Sales Growth
Based on Graph 1.1 data, it shows that there
were fluctuations in Metro Pondok Indah Mall sales growth from 2016 to 2019.
This indicates that sales of Metro Department Stores are not growing as
expected.
According to Kusumawati (2016), Primantari and Purnami (2017), Dewi and Prabowo (2018) Product quality, promotion and lifestyle are
factors that influence purchasing decisions, because these factors are
interrelated and as consumer considerations in decision making.
According to Ananingsih, Hasiholan, and Wahyono (2018) Promotion reflects activities that communicate
the superiority of the product and persuade consumers to buy it., Through
appropriate promotion, promotion is expected to increase the sales volume of a
product and lure someone to buy so as to increase the company's sales.
According to Fatmawati and Soliha (2017), The better the product quality, it will
improve the purchasing decision process, and it will affect the development of
the company, therefore product quality has a positive effect on purchasing
decisions.
According to Soepeno, Tumbel, and Umboh (2015)
lifestyle shows how people live, how to spend their money, and how to allocate
time.
Based on this background, it is necessary to
conduct research to test and analyze the influence of product quality,
promotion, and hdup style on purchasing decisions at Metro Department Store Pondok Indah Mall.
RESEARCH METHOD
Object of Research
The object of research researched by researchers is Purchasing
Decisions at Metro Department Store which are influenced by product quality,
promotion, and lifestyle.
Data Sources and Types
The type of data used in this study is primary data sourced from
questionnaire results.
Population and Sample
The population used in this study is customers of Metro Department
Store Pondok Indah Mall. The number of samples taken was determined using the
formula Anderson et al., (2014: 364), namely:
![]()
Information:
n = minimum number of samples required
Zα/2= Z table at a certain
level of significance 1.96 of a signification level of 95%
P*= proportion of population expected to have characteristics
Analysis Methods
The analysis method
in this study is multiple linear regression which aims to analyze the influence
of product quality, promotion, and lifestyle on consumer purchasing decisions
at Metro Department Store Pondok Indah Mall.
Research Results
Instrument Test
Based on the results of the validity test,
all statement items in this study have an r count > r table of
1.96, so that all statement items are valid. Based on the validity test in this
study has Cronbach's alpha above 0.6,
so each of these variables is reliable.
Classical Assumption
Test
Based on the results of the normality test, an asymp. sig (2-tailed) of 0.200 is obtained which is greater than
0.05, so that all data are normally distributed.
The results of the autocorrelation test show
that the value of Durbin Watson (DW) is
1.814, then we will compare this value with the value of the significance table
of 5%, the number of samples is: 100 and the number of independent variables
(X) is 3, then obtained DU of: 1.736. The DW value is greater than the upper
limit (Du), namely: 1.736 and less than (4-DU) = 4 – 1.736 = 2.264
(1.736<1.814<2.264) so that it can be concluded that there is no
Otocorrelation.
The results of heteroscedasticity can be
explained by the heteroscedacity test with the glacier method obtained a
significance value greater than 0.05, so that it can be said that the data does
not occur heteroscedacity problems.
The results of the multicholinerity test can
be seen that all the independent variables above have a tolerance value greater
than 0.1 and a VIF value smaller than 10, so it can be concluded that there is
no multicollinearity for all independent variables, namely Product Quality
(X1), Promotion (X2) and Lifestyle (X3).
Multiple Linear Regression Analysis
Table 2. Multiple Linear Regression Analysis
Results
|
Coefficientsa |
||||||||
|
Type |
Unstandardized Coefficients |
Standardized Coefficients |
t |
Sig. |
Collinearity Statistics |
|||
|
B |
Std. Error |
Beta |
Tolerance |
VIF |
||||
|
1 |
(Constant) |
5.461 |
1.561 |
|
3.498 |
.001 |
|
|
|
Product Quality |
.340 |
.111 |
.273 |
3.056 |
.003 |
.908 |
1.102 |
|
|
Promo |
.117 |
.075 |
.163 |
1.558 |
.002 |
.658 |
1.519 |
|
|
Lifestyle |
.331 |
.109 |
.307 |
3.024 |
.003 |
.703 |
1.421 |
|
|
a. Dependent Variable: Purchase Decision |
||||||||
(Source : data processed SPSS 23 2020)
Y = 0.273 X1 + 0.163 X2 + 0.307 X3
Information:
Y = Purchase Decision
X1 = Product Quality1
X2 = Promotion
X3 = Lifestyle
Model Due Diligence
Test F
Based on the results of the F test, it can be
known that the value of Fcalculate > Ftable or 42.288 > 2.70 and a
significant value of 0.000 < 0.05, then Ho 4 is rejected and Ha4
is accepted, namely that the variables of product quality, promotion and
lifestyle together have a significant effect on the variable of purchase
decision.
Test R2 (Coefficient of Determination)
Based on the results of the R 2 test, it can
be known that the value of the correlation coefficient (R2) of 0.306 shows that
between the variables of product quality, promotion and lifestyle to purchasing
decisions can be explained, which means that independent variables can explain
changes in purchasing decision variables 69.4% while the remaining 30.6% are
explained by other factors outside this study.
Hypothesis Testing (Test t)
1. Based on the results of the t test, it can be
explained that the influence of the Product Quality variable on Purchasing
Decisions seen from a significant value of 0.003 (0.003 < 0.05). So it can
be concluded that there is a joint influence between product quality on
purchasing decisions.
2. Based on the results of the t test, it can be
explained that the effect of promotion on Purchase Decisions is seen from a
significant value of 0.002 ( 0.002 < 0.05). So it can be concluded that
there is a joint influence between promotions on purchasing decisions.
3. Based on the results of the t test, it can be
explained that the influence of Lifestyle variables on Purchasing Decisions
seen from a significant value of 0.003 ( 0.003 < 0.05). So it can be
concluded that there is a joint influence between lifestyles on purchasing
decisions.
Discussion
The Effect of Product Quality on Purchasing
Decisions
Based on the results of hypothesis testing, it was found that the
quality of the porduk had a positive and significant effect on purchasing
decisions. This positive and significant influence indicates that product
quality for Metro products can influence the Purchase Decision. The results of
this study are in line with the results of research conducted by Sidin (2014)
which states that product quality has a positive and significant effect on
customer satisfaction. This shows that good product quality makes consumers
think about making purchases. Efforts that can be made by the company are to
improve the quality of products that can be accepted by customers.
The Effect of Promotions on Purchase Decisions
Based on the results of hypothesis testing, it was found that promotion
has a positive and significant effect on purchasing decisions. This positive
and significant influence indicates that promotions for Metro products can
influence Purchase Decisions. The results of this study are in accordance with
the research Kusumawati (2016) which states that promotions have a
significant positive effect on purchasing decisions. Because with the promotion
customers will be easily interested in shopping. Attractive promotions will
make customers decide to shop at Metro. Efforts that can be made are to
maintain promotions that can attract customers.
The Influence of Lifestyle on Purchasing
Decisions
Based on the results of hypothesis testing,
it was found that lifestyle has a positive and significant effect on purchasing
decisions. This positive and significant influence indicates that the lifestyle
of Metro customers can influence the Purchase Decision. The results of the
study are in accordance with Kusumawati's (2016) research which states that
lifestyle has a significant positive impact on purchasing decisions. As more
consumers shop at Metro as a lifestyle, the decision to purchase Metro products
will increase.
CONCLUSION
Based on the results of the study, it can be concluded
that product quality, promotion, and lifestyle partially have a positive and
significant effect on the purchasing decisions of Metro Department Store Pondok
Indah Mall consumers.
This article is a part of joint research and
publication between Faculty of Economics and Business, National University,
Jakarta and Faculty of Business, Economics, and Social Development, Universiti
Malaysia Terengganu.
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Copyright holder: Dhea Khoyrunnisa, Elwisam, Kumba
Digdowiseiso (2024) |
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