
Willians Gratiano Timpal1, Evi Elvira Masengi2, Selpius
R. Kandou3, Tartius Timpal4
Manado State University, Tondano, North
Sulawesi, Indonesia123
Minaesa Institute of Technology, Tomohon, North Sulawesi, Indonesia4
Email: [email protected], [email protected], [email protected]
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ARTICLE INFO |
ABSTRACT |
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Date received : 24 February 2022 Revision date : 02 March 2022 Date
received : 16
March 2022 |
This study aims
to describe the Post Regional Head Policy
(Study at the Tomohon Regional Cooperative and SMEs Service). This study uses qualitative research methods and uses data
collection techniques: Interview, Observation and Documentation. The primary
data sources in this study were the results of direct interviews and
observations conducted by researchers on state civil apparatus at Tomohon Cooperative and SMEs Regional Office, and secondary data sources were official
government documents, books, journal articles and internal organization
records in this case the Cooperatives and Cooperatives Office. Tomohon Regional
SMEs. The results of the study indicate that: The policy of the regional head
greatly affects the running of the government, in this case the Tomohon
Regional Cooperative and SMEs Office.
What happened at the Cooperatives and SMEs Regional Office of Tomohon was that the assignment of state civil
apparatus positions was not in accordance with
applicable regulations or rules based on elements of subjectivity and
politics. What should be done based on the State civil
apparatus performance assessment by prioritizing
the achievement system and career system, in practice it is contrary to what
is expected. The element of subjectivity and politics has a very high role in
making regional head policies to determine the position of state civil
apparatus in this service, in this case related to
the granting of structural positions or dismissal from structural positions
or even job transfers. |
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Keywords: Policy; district head election; cooperatives; SMEs |
INTRODUCTION
In essence, the
purpose of the state is for welfare and security. The context of the state here
is different from that of the government. The state is a unity between the
government, the people, the territory, a set of laws and regulations, and the
recognition of other countries. Government is an institution/individual formed
by a certain set of processes to manage the state.
The government as an institution that manages the state has a goal to achieve the general goals of the country. For Indonesia, the state's objectives are stated in the fourth paragraph of the preamble to the 1945 Constitution, namely "to protect the entire nation and the homeland of Indonesia and to promote general welfare, educate the nation's life, and participate in implementing world order based on independence, eternal peace, and social justice.
Public policy is
closely related to objects that are in the community, inclusive, and
influential. Public policy in this understanding in terms of its objectives can
take the form of two things, namely public policies made because they are
needed to adapt to existing conditions and public policies made to create ideal
conditions to be achieved. Public policy is an
action or decision made by the government regarding the public interest which
has a goal and a way to achieve that goal through a process of interaction with
socio-political forces.
In the public policy
formulation stage, the role of politics is very large, while in the
implementation the role of the bureaucracy is very prominent. In the
formulation and implementation stages, both politics and administration are
actively involved in it. This is also due to the political system, namely the
political and administrative processes are important activities in the
conversion process (law-making).
Philosophically, democratic values have a close
relationship or link with policy formulation. Literally, democracy means
government that is carried out by making the people (demos) the highest power
holder (kratos) (Harefa & Fatolosa, 2020). Formally, democracy can be defined as government
of the people, by the people, and for the people. In countries with small
populations, democracy can work directly, namely the people directly determine
what is good for themselves through the mechanism of public discussion. In
countries with large populations, such as Indonesia, the people are represented
by people who sit in the people's representatives, and they ensure that all
government work is in the interests of the people. Based on this point of view,
democracy presupposes certain moral values in practice,
In
Indonesia since the enactment of Law no. 32 of 2004 as amended by Law no. 23 of
2014 concerning Regional Government, the election of regional heads is carried
out directly
(“Nomor 23 Tahun 2014 tentang Pemerintahan Daerah,” 2005). The direct election of regional heads is one of the manifestations of
democratic instruments in the context of creating a more democratic government.
With this system, the hope of realizing people's sovereignty in the government
system is believed to be fully realized, considering that the democratic system
is a direct order mandated by the 1945 Constitution of the Republic of
Indonesia.
As stated by Robert
Dahl, the ideal democracy always demands various things so that no actual
regime can fully understand: "when looking for an ideal democracy, there
is no democratic regime". From Robert Dahl's view above, it can be
understood that the true democratic process will continue to demand
comprehensive change. No matter how democratic the government is and no matter
how high the commitment to the realization of people's sovereignty is, the
democratic process will never stop at the point of perfection. Various
fundamental changes to a better position will always be hope. Therefore, it is
not surprising that then many parties assume that almost no country has reached
the maturity level in implementing democracy.
In the context of
presidential election, it has been decided quite early in recent election
cycles, thereby eliminating several states from participating (Saltzman
& Bradford, 2022). However, in a simpler level,
the implementation of regional head elections in the country is part of the
steps to realize the overall democratic agenda. The election of regional heads
which is currently being held directly in Indonesia is one of the
manifestations of the commitment of a democratic state as outlined in the
constitution. With the democratic process at the local level, it is hoped that
the election of local leaders will also reflect the real aspirations of the
people.
In
the implementation of regional elections, it is unavoidable that problems also
grow like mushrooms in the rainy season. In practice in the field, the stage of
direct democracy which has now become part of the power transfer process in the
country has begun to raise a number of very complex problems. The hope for the
realization of good governance after the transition of the democratic system
from the old pattern that implemented indirect democracy to direct democracy
has not been able to be implemented as well as what was aspired. Instead, the
facts that occur are very contradictory or contradictory
(Budiman, 2018).
The building of democracy with a direct election system has spawned a number of
new problems.
Even the
implementation of the direct democracy system has spawned small kings in the
regions on behalf of the interests of the people. This relates to the authority
and authority possessed by regional heads in this case transferring the state
civil apparatus based on the political participation of the state civil
apparatus. The initial concept related to the transfer of the position of the state
civil apparatus is an important instrument for managing the state civil
apparatus, to uphold competence, professionalism, transparency, accountability,
and consideration of commensurate salary changes based on the existing
political ties. at the time of the election.
Government Science
Expert from Hasanuddin University (Unhas),
Dr. Hasrat Areif Saleh, MS, said in (Jurnalost.com, 18/2/2016) State civil
apparatuss are actually bureaucratic professions and not political positions. Thus,
state civil apparatus should be in a neutral and impartial position. but in
practice in the field it is just easy to say, and difficult to implement. in
reality, there are still maneuvers to support regional head candidates during
the regional election succession period. as a result, when the candidate they
support loses, these state civil apparatus often become victims of the policies
in the mutation process and position shifts carried out by the new regional
head.
Basically, state civil apparatus is prohibited
from taking sides and conducting campaigns against a candidate for regional
head. Because state civil apparatus who are caught campaigning will become
victims of mutations and shifts in positions that are often carried out by
regional heads. This is also stated in Government Regulation Number 37 of 2004
concerning the Prohibition of State civil apparatuss from Being Members of
Political Parties which states that the sanctions for state civil apparatus who
are actively involved in political activities are dismissal with respect or
with disrespect.
The
initial concept related to the neutrality of state civil apparatus as regulated
in the Law on state civil apparatus, in the Regional
Election is only a discourse which in practice is very
contradictory. state civil apparatus employees are in a dilemmatic position and
are swayed by political interests. On the one hand, they are employees who are
appointed, placed, transferred and dismissed by the Civil Service Supervisory
Officer (PPK) with the status of a
political official. Conditions like this made their careers often associated
with KDP political interests. On the other hand, state civil apparatus must
also remain neutral to maintain their professionalism in carrying out
governance and public services (Hartini, 2008). State civil apparatus is
the implementer of policies and the holder of power and authority in managing
the budget and resources in the bureaucracy.
Neutrality is one of
the important principles in the implementation of public service tasks,
government tasks and development tasks. Every state civil apparatus must be
neutral to be able to carry out his duties professionally. To enforce the
neutrality of state civil apparatus, the government has issued a number of laws
and regulations. However, the level of violation of the principle of neutrality
among state civil apparatus is still high, especially ahead of the simultaneous
regional elections. Meanwhile, the non-neutrality of state civil apparatus can
lead to partiality or injustice in policy making and service delivery which in
turn will cause harm to the wider community.
The implementation of
Law Number 23 of 2014 concerning Regional Government makes regional heads as
political and administrative officials (bureaucracies), regional heads who have
democratic mandates and legitimacy because they are directly elected, require the
support of professional and loyal administrative staff, in order to realize
programs promised to the people. Employees are needed who have a mindset, a
pattern of service attitude, have a productive culture, and are able to carry
out performance-based management oriented to excellent service to the community
(Iskandar,
2016) in order to realize the regional vision and
mission that must be achieved (Hasibuan, 2006).
The element of politics
and subjectivity dominates in every filling of structural positions in state
civil apparatus, which is related to the bureaucracy to intensify the spirit of
gaining political support from the community or ethnic groups. This has
increasingly triggered the public's negative view that placing an state civil
apparatus in a structural position is more determined by the likes and dislikes
of political officials and is also related to the culture of the Indonesian
people.
Shifting or mutation
of the positions of SKPD leaders within the district/city government after the
implementation of the regional election has become a tradition. After the new
regional heads were sworn in, not a few SKPD officials and leaders in the
regions were transferred because at the time of the regional election they did
not support the elected regional heads. To overcome and prevent this from
happening, the Central Government through the Minister of Home Affairs. The
Minister of Home Affairs, Tjahjo Kumolo, has signed Minister of Home Affairs
Regulation No. 73 of 2016 concerning Delegation of Authorities to Sign Written
Agreements to Replace Officials in Local Governments. The regulation was made
in the context of implementing Article 71 paragraph (2), Article 71 paragraph
(4) and Article 162 paragraph (3) of the Law. (Undang-Undang Nomor 10 Tahun 2016, n.d.)
concerning the Second Amendment to Law No. 1 of 2015 concerning Stipulation of Government
Law No. 1 of 2014 concerning the Election of Governors, Regents, and Mayors
into Law. In the Ministry of Home Affairs regulation it is emphasized that the
Governor or Deputy Governor, Regent or Deputy Regent, and Mayor or Deputy Mayor
are prohibited from replacing officials six months before the date of
determination of the pair of candidates until the end of the term of office
unless written approval from the Minister. "Governors, Regents, or Mayors
who will replace officials within the Provincial or Regency/Municipal
Governments, within a period of six months from the date of inauguration must
obtain written approval from the Minister," reads Article 2 paragraph (2).
In
the regulastion it is emphasized that the Governor or Deputy Governor, Regent or Deputy
Regent, Mayor or Deputy Mayor are prohibited from replacing officials six
months before the date of determination of the pair of candidates until the end
of the term of office unless written approval from the Minister is obtained.
Governors, Regents, or Mayors who will replace officials within the provincial
or district/city government within a period of six months from the date of inauguration, must obtain written approval from
the minister, reads article 2 paragraph (2) of the Permendagri. In this
Regulation of the Minister of Home Affairs, it is stated that the Minister
delegates to the Director General of Regional Autonomy to give written approval
to the proposed application of the Governor or Deputy Governor, Regent or
Deputy Regent, and the Mayor or Deputy Mayor as intended for the replacement of
administrative officials and functional officials. "The delegation of
authority to grant written approval as intended also applies to proposals from
the Acting Governor, Acting Regent, and Acting Mayor who replace
officials," reads Article 3 paragraph (3) of this Permendagri. With this
authority, the Minister delegates to the Director General of Regional Autonomy
to give written approval to the proposed application by the Governor, Regent or
Mayor for the replacement of administrative officials and functional officials.
It is emphasized in this Permendagri that in carrying out the delegated
authority as intended, the Director General of Regional Autonomy of the
Ministry of Home Affairs is responsible to the Minister.
According to Janedri (2012)
the patron-client relationship is a pattern of deep, individual relationships
between two individuals, namely between patron and client. The interaction
between the two parties is reciprocal or reciprocal by exchanging resources
(exchange of resources) owned by each party. This is none other than due to the
political interests of the authorities. The election of a regional head who is
mobilized by the state civil apparatus will certainly force the regional head
to carry out a political reward for the bureaucrats concerned by securing or
increasing his position in the bureaucracy. On the other hand, bureaucrats who
are considered to be at odds with the elected regional head will have their
careers threatened.
The
replacement of regional heads in this case the Mayor and Deputy Mayor in
Tomohon after the Regional
election in December 2020 also undeniably brought influence and
impact on policy products issued by the government, especially what happened at
the Tomohon Regional Cooperatives and SMEs Service. The form of policy that
occurs is in the process of assigning positions or dismissing positions or even
transferring positions to state civil apparatus
in this service. The granting of positions or dismissals or even mutations of state civil apparatus positions that should be carried out based on state civil apparatus performance assessments, in practice, is carried out based on the
political element of remuneration and subjectivity, which is very far from the
principles of professionalism and proportionality. This can be seen from the
placement of officials who are not in accordance with educational
qualifications,
The
form of public policy that occurred at the Tomohon Regional Cooperative and UKM
Office after the 2020 election, namely the replacement of Plt. The Head of
Cooperatives from the old to the new which seemed very forced because it was
based on political elements and subjectivity without considering the
achievement and career system. The impact of this is that after a new SK is
issued it only lasts a few days the SK is withdrawn because it does not comply
with the applicable regulations. Where the Acting Head of Division is unable to
carry out his duties because the career status of a staff employee immediately
jumps to being an Acting Head of Division is not in accordance with applicable
regulations. This causes government inconsistency, in this case the regional
head, in making a policy related to filling in the position structure at the
Tomohon Regional Cooperatives and SMEs Office.
Based
on the results of research and interviews that have been conducted by the
author, an example of the impact that occurred in the Tomohon Regional
Cooperatives and SMEs Service after the election was the instability of the
performance of state
civil apparatus in this service. For six months after the inauguration of the elected regional
heads, several state
civil apparatus at the Cooperatives and UKM Office in the
Tomohon area have no longer performed optimally or their performance is
unstable, there tends to be a decline, this is because there are some people
who feel that their position in the office is not good. will experience changes
and there will even be an increase because they feel they have provided
political support during the election. Different things happened to some state
civil apparatuss who felt they did not provide political participation during
the elections, because of anxiety waiting for time to be dismissed from
structural positions or even being transferred, there will be an increase in
performance, because the person concerned is trying to keep his position safe
in the office by trying as much as possible to improve performance with the aim
of showing and showing it to superiors, with the hope of being a consideration
for superiors in making decisions. a policy not to be dismissed from structural
positions or even transferred. This certainly greatly affects the performance
of state
civil apparatus in carrying out their duties and functions
in a government agency. state civil apparatus as human
resources is a partner who also determines the growth and development of an
organization in government. In connection with this, the classification and
quality of state
civil apparatus as human resources determine the quality
of service, image and trust that directly influence the level of
professionalism that continues to the level of participation and contributes to
the success of government agencies in achieving their goals. Humans behave in
doing something because of the driving factor from within humans themselves or
better known as motivation because human behavior is essentially goal-oriented.
The final impact of all this is to affect the performance of the implementation
of public services in the community, especially public servants at the Tomohon
Regional Cooperatives and SMEs Office. Humans behave in doing something because
of the driving factor from within humans themselves or better known as
motivation because human behavior is essentially goal-oriented. The final
impact of all this is to affect the performance of the implementation of public
services in the community, especially public servants at the Tomohon Regional
Cooperatives and SMEs Office. Humans behave in doing something because of the
driving factor from within humans themselves or better known as motivation
because human behavior is essentially goal-oriented. The final impact of all
this is to affect the performance of the implementation of public services in
the community, especially public servants at the Tomohon Regional Cooperatives
and SMEs Office.
Policy is basically a
decision intended to overcome certain problems, to carry out certain activities,
to carry out certain activities, or to achieve certain goals, which are carried
out by authorized government institutions in the context of carrying out the
tasks of state government and nation building. The limitation on public policy
is given by Thomas R. Dye in (Ayuningtyas, 2014)
who says that "public policy is whatever the government chooses to do or
not to do (whatever governments choose to do or not to do). Another German
expert, Crinson in (Ayuningtyas, 2014)
stated that policy is a concept, not a specific or concrete phenomenon, so its
definition will face many obstacles or in other words it is not easy.
According to Fredrich
in Agustino (2017) policy is a series of actions or
activities proposed by a person, group, or government in a certain environment
where there are obstacles (difficulties) and possibilities (opportunities)
where the policy is proposed to be useful in overcoming them to achieve the
intended goals.
Meanwhile, Anderson in
Agustino
(2017) defines public policy as a series of activities
that have a specific purpose that is followed and carried out by a person or
group of actors related to a problem or thing that is being considered.
To understand the
context of public policy, we can look at it from a variety of different
perspectives, especially if we want to look at public policy contextually based
on its substance, including economics, state administration/politics, law, and
so on. In general, discussing public policy as a concept or theory, the
perspectives that characterize it are more political, legal, formal, and
administrative.
The policy development
process takes place as a policy cycle that starts from setting the agenda with
the determination or definition of public problems to the process of evaluating
or assessing policies. The following is an explanation of the public policy
development process as stated in Ayuningtyas (2014).
1) Agenda
Making
In response
to public problems, the legislative machine and government bureaucracy can move
and be involved in the process of formulating, adopting, and implementing
policies, including playing a role in overcoming problems that arise during the
policy-making process. The involvement of actors, elites or stakeholders can
continue at the policy effectiveness analysis stage, to show deficiencies in
formulation and implementation so that it can be a proposal for a new policy
agenda. Therefore, agenda-making ranks first in the policy development cycle.
2) Policy
Formulation
The policy
formulation process in general has stages including setting the policy
development process, describing problems, setting goals and objectives, setting
priorities, policy design, describing options, evaluating options,
"turnover" for peer review and policy revision, and finally efforts
to obtain formal support for the proposed or drafted policy.
3) Policy
Adoption
After
policy formulation, the next stage is policy adoption, which is a process to
formally take or adopt alternative policy solutions that are determined as a regulation
or policy product which will then be implemented. Policy adoption is largely
determined by recommendations, which include information on the benefits and
possible impacts of various policy alternatives that have been prepared and
will be implemented.
4) Policy
Implementation
Implementation
is a way for the policy to achieve its objectives. The definition of
implementation according to Dunn (2003) is the
implementation of controlling policy actions within a certain period of time.
There are two alternatives in implementing the policy: implementing it in the
form of a program or making derivative policies. Readiness for implementation
will determine the effectiveness and success of a policy. Data or
evidence-based policy formulation also has a major influence on the success or
failure of policy implementation.
5) Policy
Evaluation
Policy evaluation is an assessment of all stages in the policy cycle, especially when a policy that has been prepared has been implemented. The aim is to see whether the policy has succeeded in achieving its objectives and assess the extent to which the effectiveness of the policy can be accounted for by interested parties.
Conception
of Regional Head Election
Elections can be
formulated as a mechanism for delegating people's sovereignty to election
participants and/or candidates for members of Regional Heads/Deputy Regional
Heads, President and Vice President to make and implement political decisions
in accordance with the will of the people. Election also means a mechanism for
political change regarding the pattern and direction of public policy, and or
regarding elite circulation, which is carried out periodically and in an
orderly manner.
The General Election
of Regional Heads and Deputy Regional Heads, or often called Pilkada or Pemilukada (regional election), is part of the implementation of
democracy. The regional head is a political position in charge of leading and
moving the wheels of government. The term public office means that the regional
head carries out the function of making decisions directly with the interests
of the people or the public, having an impact on the people and being felt.
Therefore, regional heads must be elected by the people and must be held
accountable for them. While the meaning of political office is that the
mechanism for recruiting regional heads is carried out politically, namely
through elections that involve political elements, namely by selecting the
people against figures who nominate as regional heads. In political life in the
region,
Article 1 of the
Regulation of the General Election Commission of the Republic of Indonesia
Number 3 of 2016 concerning Stages, Programs, and Schedules for the
Implementation of the Election of Governors and Deputy Governors, Regents and
Deputy Regents, and/or Mayors and Deputy Mayors of 2017 explains the Election
of Governors and Deputy Governors, Regents and Deputy Regent, and/or Mayor and
Deputy Mayor, hereinafter referred to as Election, is the implementation of
people's sovereignty in the province and district/city to elect the Governor
and Deputy Governor, Regent and Deputy Regent, and/or Mayor and Deputy Mayor
directly and democratically.
The
General Election for Regional Heads and Deputy Regional Heads or commonly referred
to as Pilkada or Pemilukada is a general election to choose pairs of candidates for
Regional Head proposed by political parties or a combination of political
parties and individuals. Pilkada (Regional Head
Election) is an election conducted directly by residents of the local
administrative area who have met the requirements.
In Indonesia, at this
time the election of regional heads can be carried out directly by residents of
the local administrative area who have met the requirements. Regional
head elections can also be carried out in a package together with deputy
regional heads. The regional heads and deputy regional heads in question
include the following:
a)
Governor
and deputy governor for the province.
b)
Regent
and deputy regent for the district.
c)
Mayor
and deputy mayor for the city.
Regional
Head Election System
The electoral system
is a set of methods that regulate citizens to elect their representatives who
will sit in the legislative and executive institutions. This electoral system
is important in a representative democratic government system, because:
a) The electoral system has consequences on the level of proportionality of election results
b)
The election system affects the form of the
cabinet that will be formed
c)
The electoral system forms a party system,
specifically related to the number of political parties in the party system
d)
The government system affects the
accountability of government, especially the accountability of representatives
to their electorate
e)
The electoral system has an impact on the
level of cohesion of political parties
f)
The electoral system affects the form and
level of citizens' political participation
g)
The electoral system is an element of
democracy that is easier to manipulate than other elements of democracy, therefore,
if a country intends to change the appearance or face of its democracy. This
can be done easily through changes to the electoral system
h)
The electoral system can also be manipulated
through various regulations that are not democratic at the level of
implementation.
Voters' choices are
normally analyzed as if they were making a single choice from a list of all
competing parties or candidates (Oscarsson & Rosema, 2019). Likewise, the
direct election system has characteristics and tendencies that stand out from
the type of competition being conducted, therefore the direct election should
carefully take into account these tendencies and the factors that influence
them. To find out the possibility of implementing the direct election system in
Indonesia, it is necessary to review various types of direct election systems,
including:
a)
First Past the Post System
The first
past the post system is known as a simple and efficient system. The regional
head candidate who gets the most votes automatically wins the regional head
election and occupies the regional head seat. Therefore, this system is also
known as the simple majority system. Consequently, regional head candidates can
win the regional head elections even though they only get less than half of the
total number of voters, so their legitimacy is often questioned.
b) Prefenterial Voting System or Approval Voting System
The way the Prefenterial Voting System or Approval Voting System works is that
voters give first, second, third and so on to the candidates for regional heads
who are present at the time of election. A candidate will automatically win the
direct election and be elected as the regional head if the number of votes
reaches the highest first rank. This system is known as accommodating the
simple majority system but can confuse the process of counting votes at each polling
station so that vote counting may have to be done centrally.
c)
Two Round System or Run-off system
As the name
implies, the way the two-round system works is the election is carried out in
two rounds (run-off) provided that no candidate obtains an absolute majority
(more than 50 percent) of the total votes in the first round of elections. The
two pairs of regional head candidates with the most votes must go through the
second round sometime after the first round of elections. Typically, the
minimum number of votes that candidates must get in the first round of
elections in order to participate in the second round of elections varies from
20 percent to 30 percent. This system is most popular in presidential
democracies.
d)
Electoral College system
The way the
Electoral College system works is that each electoral district (sub-district,
and a combination of sub-districts for the Regent/Mayor; district/city and a
combination of regencies/municipalities for governors) is given an allocation
or voting booth for the electoral college (Electoral College) according to the
population. After the election, the total number of votes obtained by each
candidate in each electoral district is calculated. The winner in each
electoral district is entitled to receive the entire vote of the Electoral
Council in the electoral district concerned. The candidate who gets the largest
number of votes from the electoral college will win the direct election.
Generally, candidates who win votes in constituencies with dense population are
elected as regional heads.
Implementation
of Regional Head Elections
Local government is
part of the central government administration as a consequence of Indonesia
using a presidential system of government. The President as the highest
government administrator in Article 4 paragraph (1) of the 1945 Constitution of
the Republic of Indonesia has the obligation to carry out government
obligations towards the goals of the Indonesian state as stated in the preamble
of the 1945 Constitution of the Republic of Indonesia, paragraph IV. Because
the president's duties and responsibilities are numerous, he requires
assistance from the regional government, as a consequence of the form of a
unitary state, the division of the territory of the Republic of Indonesia into
large regions (provinces) and small regions (regencies/cities) as stated in
Article 18 of the 1945 Constitution.
In the context of
Pilkada, the direct election of regional heads and deputy regional heads by the
community has greater legitimacy than elections by Regional Representatives
Council. The direct election is considered as a continuation of the ideals of
reform that wants to return sovereignty to the people, because the mandate
given is directly considered as a citizen's right guaranteed by the
constitution.
Office of Cooperatives and Small and Medium Enterprises (SMEs) Basis for Establishing Cooperatives and Small and Medium
Enterprises (SMEs)
Office
The establishment of the Office of Cooperatives and Small and Medium Enterprises is based on reference to Article 33 paragraph 1 of the 1945 Constitution of the Republic of Indonesia which states that the economy is structured as a joint effort based on the principle of kinship. In addition, in the Decree of the People's Consultative Assembly of the Republic of Indonesia Number XVI/MPRRI/1998 concerning Economic Politics, Micro, Small and Medium Enterprises need to be empowered as an integral part of the people's economy which has a strategic position, role, and potential to realize an increasingly national economic structure. balanced, developed, and just.
METHOD
This research is a
long process, the research method in this case serves to answer the problems
raised in the study to answer and find solutions to problems, this research
will use qualitative research methods (Arikunto, 2013).
The qualitative approach emphasizes the human element as a research instrument
to facilitate adjustments to the reality that occurs in the field. The focus of
research in this study consists of the form of regional head policies and the
impact of policies on state civil apparatus performance. The research location
is at the Department of Cooperatives and SMEs in the Tomohon Region and starts
on June 15, 2021 until September 2021.
RESULTS AND
DISCUSSION
A. Results
1. Overview of Research
Sites
Tomohon is a highland area with an average height of 768 meters above sea level, with an area of 147.21 km2. Based on the results of the 2020 Population Census, the population of Tomohon is 100,587 people. Astronomically, Tomohon is located at 01 18' 51” North Latitude and 124 49' 40” East Longitude. Tomohon consists of five Districts namely South Tomohon District, Central Tomohon District, East Tomohon District, West Tomohon District, and North Tomohon District. With a geographical position entirely limited by the Minahasa Regency.
Policies are generally used to select and
indicate the most important choices to strengthen life, both in the life of
government and private organizations. Policies must be free from connotations
or nuances that are included in the word political, which is often believed to
contain the meaning of partisanship due to interests. The policy of a provision
applies and is characterized by consistent and repeated behavior, both from
those who make it and those who obey it (who are affected by the policy).
Public policy is a series of more or less interconnected choices (including
inaction decisions) made by government agencies and officials.
After the election, the
government, in this case the elected regional head, made various policies for
the running of the new government process. One of them is the regional head's
policy regarding job transfers or job rotations at the Tomohon Regional
Cooperatives and SMEs Office. Job rotation is a natural thing to do in a
government organization with the aim of increasing work productivity, giving
birth to creativity and rekindling work spirit for every state civil apparatus. Job rotation if carried out with a good purpose
will also have a good impact on the development of government organizations, in
order to improve public services in the community.
Furthermore, to find out
the post-election policy of the regional head at the Tomohon Regional
Cooperative and SMEs Office in accordance with the problems that the
researchers have described in the problem formulation. In
the implementation of regional elections, it is unavoidable that problems also
grow like mushrooms in the rainy season. In practice in the field, the stage of
direct democracy which has now become part of the process of power transfer in
the country has begun to raise a number of very complex problems, including in
the Tomohon Regional Cooperatives and SMEs Service. From this, the researcher
conducted an interview by asking the question "What is your attitude
towards the 2020 Tomohon Regional Head Election?" to the informant
"AT" as the Secretary of the Tomohon Regional Cooperatives and SMEs
Office, the answer is:
"Faced with ease and continue to carry out their
duties as state
civil apparatus as well as possible. But in practice, there is
suppression of the power of political opponents, usually through emphasizing
the opponents' supporters and their families, environment, and groups, by
dominating the government functions that are carried out which are feared to
exceed the duties and authorities as regional heads and as heads of government
(15 Sept 2021).
Based on the results of the interview, it can be seen
that the practice of political suppression still occurs in the field. Even
though there are regulations that stipulate that state civil apparatus must be neutral in the elections. The same question was also asked to other
informants, in this case "AR" as the Head of empowerment and
development of cooperatives & small businesses, the answer is:
“Yes, just focus on the job well done, not being too
fanatical about any party” (15 Sept 2021).
Based on the description of the interview above, AR's
answer has similarities with AT's, which still tries to carry out its main
tasks as well as possible, even though there are political pressures. The same
question was also asked to other informants, in this case "RK" as the
Acting Head of Cooperatives, the answer is:
“Faced with relaxation and not showing clearly what our
political choices are” (15 Sept 2021).
From the description of the interview above, it is
explained that the RK informant is also trying to relax in facing the 2020
election. As regulated in Law no. 5 of 2014 concerning state civil apparatus that they must be neutral in
elections. The same question was also asked to other informants, in this case
"SW" as Treasurer, the answer is:
“Showing a political choice even though the rules
governing state
civil apparatus must be neutral, but yes, that's a political risk.
Because I see the strength or chance of winning from the regional head
candidate that I support” (15 Sept 2021).
A different answer emerged from the informant SW, where
this informant openly and openly showed political choices, he did not care about
the applicable rules, in fact he was ready to take risks from what he did. The
same question was also asked to other informants, in this case "SS"
as the general function of the secretariat, the answer is:
"I'm dealing with it as usual and not too bigoted.
should beThe power possessed by the regional head should be used to direct
the bureaucracy in order to produce higher quality service products to the
community (15 Sept 2021).
From the description of the SS informant's answer above,
it is clear that this informant seems to understand his duties and functions
properly and correctly. This informant understands how the bureaucracy should
produce quality service products for the community.
Based on the answers given by the five informants AT, AR,
RK, SW and SS above, most of the state civil apparatus in
the Cooperatives and SMEs Regional Office of Tomohon are relaxed in facing the 2020 elections,
although there are informants who openly show political choices. because he
feels he is in a strong political choice will win in the pilkada, thus making
him feel safe in his position later.
In the context of the researcher wanting to get deeper
information about the form of post-election regional head policies at the
Tomohon City Cooperative and SMEs Regional Office, the researchers continued the interview, the next
question was "What kind of post-election policies do you know have been
made by the Mayor and Deputy Mayor in This service?” to the informant
"AT" as the Secretary of the Tomohon City Regional Cooperatives and
SMEs Office, the answer is:
“The policy that I know has occurred is related to the
replacement of Plt. The Head of Cooperatives from the old to the new which
seemed very forced because it was based on political elements and subjectivity
without considering the achievement and career system. The impact of this is
that after a new decree is issued it only lasts a few days the decree is
withdrawn because it does not comply with the applicable rules” (15 Sept 2021).
From the description of interviews with AT informants, it
can be seen that there are policies carried out by the elected regional heads
that do not seem to be in accordance with applicable regulations. The same
question was also asked to other informants, in this case "AR" as the
Head of empowerment and development of cooperatives & small businesses, the
answer is:
“The policy that I know has occurred is related to the
replacement of Plt. Head of Cooperatives from the old to the new. The new
decree issued only lasted a few days. The decree was withdrawn because it did
not comply with the applicable regulations. But what I know about this policy
is 6 months after the inauguration” (15 Sept 2021).
The interview with the AR informant explained that the
form of the policy was the same as the AT informant's answer, but in addition
to this, the AR informant knew that this policy emerged after 6 months after
the inauguration of the Mayor and Deputy Mayor who were elected in the 2020
election. Furthermore, based on the AR informant's answer, it appears the
occurrence of government inconsistency in this case the regional head in making
a policy related to filling in the position structure at the Tomohon Regional
Cooperative and SMEs
Office. Furthermore, the same question was asked to the informant
"DB" as the Head of General Staff Planning and Law, the answer was:
"What I know is that there is a policy regarding the
replacement of the Acting Head of Cooperatives, and there is also the
preparation of a BPUM working group (Presidential Assistance for Medium
Enterprises) consisting of 3 people which should be filled by the Head of the
District, Secretary, and Fields related to SMEs, but in reality it is filled by
3 people. employees whose main duties are not responsible in the SME sector.
All based on directions from superiors in this case, the elected Mayor and
Deputy Mayor” (15 Sept 2021).
The answers from DB informants can be analyzed that there
are several policies in this service that do not seem to be in accordance with
the applicable regulations. It is clear how the elements of politics and
subjectivity occur or apply in the making of several policies in this service.
The same question was also asked to other informants, in this case
"RK" as the Acting Head of Cooperatives, the answer is:
“One of the policies that happened in this service, I
personally experienced it. I was replaced or removed from my position as plt.
The head of the cooperative, and I clearly know the reason why I was removed
from office, because indeed I do not share the political views of the elected
regional head” (15 Sept 2021).
From the description of the RK informant's answer, it is
clear that state
civil apparatus who do not agree with the politics of the elected
regional head, will indeed be replaced in structural positions with state civil apparatus who have political affinity and subjectivity with the elected regional
head.
Based on the answers given by the four informants above,
in this case the informants AT, AT, DB, and RK, explained that after the
election, the government, in this case the elected regional heads, did several
rotations or rolling positions on several state civil apparatus
working in this service. Indeed, there are policies that have been made by the
government that was elected after the election, which are very visible in their
political elements and subjectivity. There are also policies that seem to
illustrate the government's inconsistency regarding policies that are not in
accordance with applicable regulations, have been issued and withdrawn in a
short time, only a few days apart. The government in this case is expected to
be able to make policies that are constructive in the public interest and free
from partiality and elements of personal interest.
The researcher then conducted interviews with other
informants with the next question "What is your view regarding the current
government system?" to the informant "CW" as Head of Small
Business Empowerment & Facilities, the answer is:
“The current government system cannot be
separated from political intervention, both the bureaucracy and the leaders.
Bureaucrats are controlled by the regional head in this case the Mayor and
Deputy Mayor. (15 Sept 2021)
Based on the results of the interviews above, it shows
that political influence still occurs in the government system or bureaucracy.
The government system that should run clean and free from political
interventions is still far from expectations, because in reality it is still
very contradictory. Furthermore, the same question was asked to the informant
"SS" as the general function of the secretariat, the answer was:
"Yes, the current government system cannot be
separated from the politics of remuneration and closeness to the elected
regional head, because of relatives and friends. But what is very clear is that
related to politics, state
civil apparatus who agree with politics during the regional elections
are safe because their structural positions in the office are sure to be safe,
some will even be promoted. This is something that usually happens after the
election. Job rotation or job transfer is common” (15 Sept 2021).
From the results of
interviews with CW and SS informants, it can be analyzed that it is clear that
political elements and subjectivity dominate the government system in Tomohon,
especially in the Tomohon Regional Cooperative and SMEs Office. There are several policies related to job
rotation or job transfers in this service which are very clearly political and
subjectivity elements. In fact, we all know that understanding the dynamics of
public policy means understanding its changes. The focus lies on policy
formulation and the policy implementation process. Not all systems are dynamic,
but dynamics can occur within a system. Robert Jervis defines the system as a
series of interrelated element units so that changes in one element will change
the entire system (Jervis, 1997).
2.
Policy Impact Against STATE CIVIL APPARATUS Performance
Every policy made by the government or authorized
official in a government organization must have an impact, be it a positive
impact or a negative impact. In this case, the researcher will conduct
interviews with several state
civil apparatus informants who work at the Tomohon Regional Cooperatives
and SMEs Office, regarding the impact of the policies made by the government,
in this case the Mayor and Deputy Mayor who were elected after the 2020
elections. After the replacement of the Mayor and Deputy Mayor of Tomohon
affect your work motivation? To the informant "RK" as the Head of
Cooperatives, the answer is:
"Yes, of course it really affects because it is related to the position of office, is it still safe or how. But yes I try to improve my performance as best as possible. I hope that by improving my performance, it will be a consideration for my superiors not to remove me from the structural position I occupy. But even though for 6 months after the inauguration a new policy was issued, I was still removed from my position as plt. Cooperative Head. This has become my risk because indeed I do not have the same understanding of politics as the elected regional head” (15 Sept 2021).
Based on the results of the interview above, it can be
analyzed that the post-replacement of the Mayor and Deputy Mayor of Tomohon
greatly affects the performance of RK's informants. However, it is clear that
his work motivation is due to personal interests, namely to maintain his
structural position, not because it is based on his awareness of his duties and
responsibilities as a state civil apparatus who is paid by the state to serve
the community. Furthermore, the same question was also asked to other
informants, in this case "AR" as the Head of empowerment and
development of cooperatives & small businesses, the answer is:
"yes of course very influential. I was threatened
with being transferred because I felt I was not in the same boat as the
regional head who was elected during the election. I try to be more diligent in
carrying out my main tasks” (15 Sept 2021).
Based on the interview above, AR informant also feels
affected, he tries to improve his performance, because he feels threatened by
his position in the office. It is seen that there is an increase in performance
because there is a triggering motivation. The same question was also asked to
other informants, in this case "SW" as Treasurer, the answer is:
"I just take it easy. Because I feel I agree
politically with the elected regional heads. In fact, I am more relaxed at work,
because even though I am lazy, my position is still secure. There is even a
political promise from the elected regional head that I will be promoted” (15
Sept 2021).
Seeing the description of the answers from the SW informant where he felt that even though he was lazy in carrying out his work, he still felt safe in his position and his future work career. The political ties that were formed during the Pilkada with the elected regional head became the basis for him to act in carrying out his work in this service. That post-election political transactions do not only occur in political parties before the elections, but also occur after elections occur in bureaucratic bodies. The existence of a reciprocal agreement and the power of money at the time of the regional election made the selected candidate pairs have to follow the flow of the game in politics. Furthermore, with the same question to the informant "CW" as Head of Small Business Empowerment & Facilities, the answer is:
“Because I feel I support the elected regional heads in
politics, so I just work and don't just work. After all, my position is
definitely safe, maybe it will even go up, because that's the political promise
of my head” (15 Sept 2021)
So the replacement of the Mayor and Deputy Mayor greatly
affects the work motivation of the RK, AR, SW and CW informants. Some have
increased performance and some have decreased, depending on their motivation.
And his motivation is strongly influenced by political participation at the
time of the election. It was very clear that the informants were involved in
practical politics during the pilkada, and that violated the applicable
regulations.
To get more information, the researcher conducted another
interview with the question: "What is the impact of public policy
regarding the replacement of the plt. head of cooperatives for state civil apparatus working in this service?" to the informant "DB" as the Head
of General Staffing and Legal Planning, the answer is:
"Regarding this policy, we can assess how the
elements of politics and subjectivity have a very large role and position. For six months after the inauguration of regional heads I tried
to maintain the stability of my performance, even I tried to improve my
performance, to keep my position safe. Hopefully, because my performance is
good, my position will not be replaced by someone else. I hope so” (15 Sept
2021)
Based on the results of interviews with DB informants, it is clear how he is trying to improve his performance as an state civil apparatus in this service, with the hope that he can continue to develop his career based on an assessment of his performance and abilities, not because of political participation. If the bureaucratic reform is carried out by a government full of politicization interests, it will have an impact on the functioning of the government system not optimally. Where only people who are pro-elected leaders will take office, later it will form a government dynasty. And if this happens, it will close the opportunity for new generations who are smarter, more agile, and loyal to the region. The same question to the informant "RK" as the Head of Cooperatives, the answer is:
“Of course it has had an impact on my career development
as an state
civil apparatus. I strongly object to this policy. But what can I do,
everything has been determined by superiors. I feel very disadvantaged by this
policy. But I don't give up, I keep trying to keep my performance stable, I
even try to improve my performance. For me service to the community is my duty
and responsibility. Keep the spirit at work” (15 Sept 2021).
Based on the description above, it shows that the strength of the party which from the beginning had post-election power can affect the compliance of a state apparatus. The next question to other informants is . Next is the question "What is the impact of public policies related to the preparation of the BPUM (Presidential Assistance for Medium Enterprises) working team for state civil apparatus working in this service?" submitted to the informant "SS" as the general function of the secretariat, the answer is:
“Of course it has an impact, I am personally very worried
about this kind of policy. What is said is a directive from superiors. Wow,
this made me try to improve my performance, because I was afraid that my
position would be removed or replaced by someone else. I know this policy is
not in accordance with the applicable rules, but yes, if it is a directive from
superiors, it must be implemented” (15 Sept 2021)
Seeing the results of interviews with SS informants, it
can be analyzed that there are several policies that occur in this service. And
of course it has an impact on the performance of state civil apparatus in this service. The same question was also asked to other informants, in
this case "SW" as Treasurer, the answer is:
“This policy has made me understand that it is not in
vain that I relax at work, because politics and subjectivity play an important
role here. The proof is that I have been lazy to work for six months, my position is still safe. Everything depends on
political participation” (15 Sept 2021).
Based on the description of the results of interviews
with the four informants DB, RK, SS and SW, it can be analyzed that it turns
out that the policies made above really have an impact on the performance of
the informants, in this case the state civil apparatus who
work in the Tomohon City Regional Cooperative and UKM Office. The
sustainability of an organization is strongly influenced by human resources
(HR) both in quality and quantity, as mandated by law that state civil apparatus is tasked with implementing public policies made by staffing officers in
accordance with the provisions of laws and regulations, namely providing
professional and professional services. quality.
One of
the steps to increase the capacity of human resources in accordance with the
needs of the organization is the existence of professional human resource
management, experience and in accordance with the knowledge of education that
has been obtained so that they are able to carry out their responsibilities as
apparatus in government organizations. There are several factors in the
bureaucracy that cause the performance of state civil apparatus to look
ineffective, namely the arrogance of power, weak team work and excessive
intervention from institutions and politics, especially from those in power.
DISCUSSION
1. Post- Regional Head Election Policy (Study at Tomohon Regional Cooperative and SME Office)
The
government as an institution that manages the state has a goal to achieve the
general goals of the country. For Indonesia, the state's goals are stated in
the fourth paragraph of the preamble to the 1945 Constitution, namely "to
protect the entire nation and the homeland of Indonesia and to promote public
welfare, educate the nation's life, and participate in implementing world order
based on independence, eternal peace, and social justice".
Public
policy is closely related to objects that are in the community, inclusive, and
influential. Public policy in this understanding in terms of its objectives can
take the form of two things, namely public policies made because they are
needed to adapt to existing conditions and public policies made to create ideal
conditions to be achieved.
Public
policy is an action or decision made by the government regarding the public
interest which has a goal and a way to achieve that goal through a process of
interaction with socio-political forces.
In the
public policy formulation stage, the role of politics is very large, while in
the implementation the role of the bureaucracy is very prominent. In the
formulation and implementation stages, both politics and administration are
actively involved in it. This is also due to the political system, namely the
political and administrative processes are important activities in the conversion
process (law-making).
In running a government
there must be problems that arise. A problem is defined as a condition or
situation that creates a need or dissatisfaction in some people, who want help
or improvement. Meanwhile, a problem will become a public problem if it
involves many people and has an impact not only on the people who are directly
involved, but also a group of people who are indirectly involved.
Discussions on
public issues are endless because each individual has different interests.
These different interests make the interested parties (stakeholders) voice and
participate in "entrusting" their voices. The process of bargaining
(bargaining) between policy-making actors by using their freedom and authority,
is often misused not to synchronize the interests of the people, but for power.
The many interests that enter make policy-making actors busy in formulating policies that will be implemented. The actors must select the problems one by one. It takes extra time and energy from policy-making institutions (executive, legislative, and judicial) to make policies. Every policy that comes out is the result of an assessment of public problems.
Administrators
are expected to be able to provide satisfactory service to customers, in this case
the community. The public has high hopes for public administrators, namely the
hope that public administrators will provide good service to them (Islamy, 1997).
Understanding
the dynamics of public policy means understanding its changes. The focus lies
on policy formulation and the policy implementation process. Not all systems
are dynamic, but dynamics can occur within a system. Robert Jervis defines the
system as a series of interrelated element units so that changes in one element
will change the entire system (Jervis, 1997).
Regarding dynamics, there are open and closed systems. A closed system is a
system that is responsive to changes that start from within the system. An open
system is a system that is not only responsive from within, but also from the
surrounding environment. The structure of a system consists of its
constituents, the rules that govern certain inputs into the system, and
information needed by the system to implement the regulations. Implementation
of the system creates feedback that changes the structure of the system.
In Indonesia since the
enactment of Law no. 32 of 2004 as amended by Law no. 23 of 2014 concerning
Regional Government, the election of regional heads is carried out directly.
The direct election of regional heads is one of the manifestations of
democratic instruments in the context of creating a more democratic government.
With this system, the hope of realizing people's sovereignty in the government
system is believed to be fully realized, considering that the democratic system
is a direct order mandated by the 1945 Constitution of the Republic of
Indonesia.
Philosophically, democratic values have a close relationship or link with
policy formulation. Literally, democracy means government that is carried out
by making the people (demos) the highest power holder (kratos). Formally,
democracy can be defined as government of the people, by the people, and for
the people. In countries with small populations, democracy can work directly,
namely the people directly determine what is good for themselves through the
mechanism of public discussion. In countries with large populations, such as
Indonesia, the people are represented by people who sit in the people's representatives,
and they ensure that all government work is in the interests of the people.
Based on this point of view, democracy presupposes certain moral values in
practice,
In the implementation of
regional elections, it is unavoidable that problems also grow like mushrooms in
the rainy season. In practice in the field, the stage of direct democracy which
has now become part of the power transfer process in the country has begun to
raise a number of very complex problems. The hope for the realization of good
governance after the transition of the democratic system from the old pattern
that implemented indirect democracy to direct democracy has not been able to be
implemented as well as what was aspired. Instead, the facts that occur are very
contradictory or contradictory. The building of democracy with a direct
election system has spawned a number of new problems.
2. Forms of Regional Head
Policy Post-Regional Election
The
implementation of Law Number 23 of 2014 concerning Regional Government makes
regional heads as political and administrative officials (bureaucracies),
regional heads who have democratic mandates and legitimacy because they are
directly elected, require the support of professional and loyal administrative
staff, in order to realize programs promised to the people. Employees are
needed who have a mindset, a pattern of service attitude, have a productive
culture, and are able to carry out performance-based management oriented to
excellent service to the community (Iskandar, 2016)
in order to realize the regional vision and mission that must be achieved.
The
element of politics and subjectivity dominates in every filling of structural
positions in state civil apparatus, which is related to the bureaucracy to
intensify the spirit of gaining political support from the community or ethnic
groups. This has increasingly triggered the public's negative view that placing
an state civil apparatus in a structural position is more determined by the
likes and dislikes of political officials and is also related to the culture of
the Indonesian people.
Based on the results of
observations and research after the election of regional heads, rotation or
mutation of structural officials often occurs. The mutations carried out are
not based on the basic principle of the right man in the right place, so that
the mutations carried out are less effective and efficient, employee changes
are often related to political content, emotional relations and political
rewards, so that the merit system is often forgotten. In principle, the merit
system is a measuring tool that produces competent, professional and quality
employees. Thus, job analysis plays an important role in employee placement,
with job analysis it will produce employees who are able to work effectively
and efficiently in achieving organizational goals.
Based on the results of the study, it shows that mutation activities (regulated in the provisions of Paragraph 7 concerning Mutations of Article 73 of Law No. 5 of 2014 concerning state civil apparatus) are carried out based on employee loyalty, where an employee who is loyal to work will bring progress to the bureaucracy, while other intelligent people without loyalty will only become a stumbling block for the bureaucracy. What is meant by loyalty here is related to performance appraisal carried out based on performance planning at the individual level and unit or organizational level, taking into account targets, achievements, results and benefits achieved as well as behavior. Performance appraisal is carried out in an objective, measurable, accountable, participatory and transparent manner (regulated in Articles 75-78 of Law No. 5 of 2014 concerning state civil apparatus).
3. Impact of Policy on State Civil Apparatus Performance
Every policy made by the government must have an impact
on the recipient of the policy or the object of the policy. The impact can be
positive or negative depending on the content of the policy made.
Based on the results of research and interviews that have
been conducted by the author, the impact that occurred in the Tomohon Regional
Cooperative and SMEs
Office after the election was the instability of the performance of state civil apparatus in this service. For six months after the inauguration of the elected
regional heads, several state
civil apparatus personnel at the Cooperatives and SMEs Office in the Tomohon area have no longer performed
optimally or their performance is unstable, there tends to be a decline, this
is because there are some people who feel that their position in the office is
not good. will experience changes and there will even be an increase because
they feel they have provided political support during the election. Different
things happened to some state civil apparatuss who felt they did not provide
political participation during the elections, because of anxiety waiting for
time to be dismissed from structural positions or even being transferred, there
will be an increase in performance, because the person concerned is trying to
keep his position safe in the office by trying as much as possible to improve
performance with the aim of showing and showing it to superiors, with the hope
of being a consideration for superiors in making decisions. a policy not to be
dismissed from structural positions or even transferred. This certainly greatly
affects the performance of state civil apparatus in
carrying out their duties and functions in a government agency state civil apparatus as human resources is a partner who also determines the growth and
development of an organization in government. In connection with this, the
classification and quality of state civil apparatus
as human resources determine the quality of service, image and trust that
directly influence the level of professionalism that continues to the level of
participation and contributes to the success of government agencies in
achieving their goals. Humans behave in doing something because of the driving
factor from within humans themselves or better known as motivation because
human behavior is essentially goal-oriented. The final impact of all this is to
affect the performance of the implementation of public services in the
community, especially public servants at the Tomohon Regional Cooperatives and
SMEs Office. Humans behave in doing something because of the driving factor
from within humans themselves or better known as motivation because human
behavior is essentially goal-oriented. The final impact of all this is to
affect the performance of the implementation of public services in the
community, especially public servants at the Tomohon Regional Cooperatives and
SMEs Office. Humans behave in doing something because of the driving factor
from within humans themselves or better known as motivation because human
behavior is essentially goal-oriented. The final impact of all this is to
affect the performance of the implementation of public services in the
community, especially public servants at the Tomohon Regional Cooperatives and
SMEs Office.
In
connection with the attitude and service which is very important in determining
the service quality of an institution/government agency to determine the
superior/prime service. Superior and excellent attitude is an attitude or way
of employees in serving clients or the community well so that people are
satisfied. To get an excellent or superior level of service, every employee
must have certain skills including attractive and neat appearance, being
friendly at every service, calm at work, and not being arrogant because of the
interdependence between the community and the employee himself. Mastering work
both tasks related to the department or department and other parts to be able
to communicate well, can understand customer sign language and have the ability
to deal with customer or client complaints in a professional manner, which is a
technical way of meeting, responding to the interests of needs and complaints
of others. In order for the services provided to be successful, the behavior of
a person in serving is very decisive. Such behavior can be in the form of a
body or organization that is responsible for its implementation and its human
being as an employee, either individually or in groups.
CONCLUSION
State civil apparatus
as civil servants is a work unit that runs and provides public services to the
community. The implementation of government public services is an important
matter that is of concern to the community in the context of achieving national
development, it is necessary to develop human resources first, meaning that
development is carried out more on the human factor, because the main basis for
achieving goals is the quality of the people who are implementing the program.
which is a joint decision. Human resources are the most important factor
determining the achievement of organizational goals. Therefore, the main thing
in the program is the provision of services to members as well as possible so
that the people served are satisfied with the services provided.
The government, in
this case the Cooperatives and SMEs Regional Office of Tomohon, must put the
public and public services at the forefront, so that they must be more
responsive to what constitutes innovation in meeting the needs and desires of
the public, in order to achieve what the work plan as stated in the RENSTRA. RENSTRA is. Strategic Plan of Tomohon Small and Medium Enterprises
Cooperative Office for 2016-2021 (RENSTRA, 2021).
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